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English for Email PLUS
A practical workshop for Thai business writers. At the end of the program, participants will be able to: Recognize and fix the most common errors made by Thai writers
 State the purpose of a message clearly and politely
Request information or action in both formal and informal styles
Reply to inquiries or request in a positive way
Use appropriate tone and style in their writing
Write clear, effective subject headings
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English for Presentations PLUS
A practical workshop for all staff who work in international teams and virtual teams.
At the end of the program, participants will be able to:
Organize their presentation effectively
Optimize opening and closing statements
Make key information interesting and memorable
Present data and facts clearly
Use effective eye contact, gestures and posture
Create and use visual aids to support the message
Handle questions skillfully
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English for Telephoning PLUS
A practical workshop for all staff who need to communicate in English on the phone, either internally or externally. At the end of the program, participants will be able to:
Get through to the right person, politely greet them & explain the purpose of the call
Confirm & clarify information effectively using natural language
Receive and leave messages & exchange numbers, names and email addresses accurately
Deal with communication problems: unclear speaker, bad connection, interruptions
Participate effectively in conference calls
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| English for Meetings & Teleconferencing PLUS
A practical workshop for staff who participate in international teams and virtual teams. At the end of the program, participants will be able to:
Open and close a meeting & perform the role of facilitator effectively
Give progress updates clearly with natural language
Ask for and give opinions & suggestions, and respond appropriately
Keep a discussion on track & deal with interruptions
Present statistical information clearly
Understand the differences between face-to-face and virtual meetings
Participate with confidence in teleconference meetings
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English for Networking PLUS
A practical and fun workshop for staff need to meet and socialize with foreigners. At the end of the program, participants will be able to:
Start “first” conversations naturally
Greet familiar people & make small talk on typical conversation topics
Show interest & participate more actively in conversations
Talk about their job, company and how business is going
Ask about shared acquaintances
Use appropriate comments for a variety of occasions: promotion, marriage, new job, illness or misfortune
Politely end conversations |
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Assertive Communication Skills PLUS
A result-oriented workshop for managers who need to work effectively in an international environment. At the end of the program, participants will be able to:
Understand the difference between non-assertive, assertive & aggressive behavior
Adapt their communication styles for downline, upline and peer-to-peer messages
Apply active listening & questioning techniques to fully understand a situation
Build rapport & cooperation amongst team members for better results
Identify sources of conflict & resolve conflicts in a constructive manner
Analyze behaviors that contribute to success and those that impede success & adapt accordingly
Create an individual follow-up plan for self-development |
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International Sales Skills PLUS
A practical workshop for staff involved in international sales & marketing. The program covers both presentation skills and negotiating skills. At the end of the program, participants will be able to:
Presentations
Tailor their presentations to match their goal: inform, persuade, close a deal
Focus a presentation on benefits to the audience
Use voice, posture and gestures to create a positive impact
Design compelling & clear visuals for their presentations
Create an attention-grabbing opening & powerful closing
Present facts, figures & trends that create interest
Negotiating
Prepare for negotiation: know your goal, decide your “walk-away” point
Understand cultural differences in negotiating styles
Open a negotiation successfully with 5 steps
Make persuasive arguments & apply bargaining tactics
Apply effective language for influencing, building trust, agreeing/disagreeing
Close the deal
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